FAQ

Is payment on receipt of invoice possible in the online shop?

Yes. For private customers for goods with an invoice value between EUR/CHF 10 and EUR/CHF 3500. For business customers, from an invoice value of EUR/CHF 25. All customers undergo a credit check.

What is the delivery time for orders placed in the online shop?

The delivery period is 3 to 5 working days.

If the delivery time will be longer, for example as a result of orders being placed at a time of great seasonal demand, we will of course inform you.

Which Rotho products are BPA-free?

All Rotho products are BPA-free. They also do not contain BPS (bisphenol S) and BPF (bisphenol F).

Furthermore, Rotho products also do not include materials containing cadmium. The general rule for all plastic products is that they must not contain more than 100ppm lead or 1ppm cadmium. In the case of plastics that will come into contact with foodstuffs, these thresholds are significantly lower. In the past, cadmium compounds were used for plastic colouration.

Can Rotho storage boxes be used for storing food for commercial purposes (restaurant/catering trade)?

Storage boxes which have been explicitly tested for their ability to safely store food bear the relevant symbol, and can so therefore also be used for the commercial storage of foodstuffs (restaurant/catering trade).

At the same time, bear in mind that plastic – in the case of our storage boxes, this is the plastic PP – becomes brittle at low temperatures. The so-called glass transition temperature for PP is 0°C. We therefore advise against using them in freezer compartments. However, in normal use, the boxes can be used to store foodstuffs in the fridge or cold store.

Are Rotho products suitable for use in the freezer?

Our freezer boxes have been specifically produced for using in the freezer. We use PE plastic for the containers and LDPE plastic for the lids. These materials remain flexible, even after a longer period stored in the freezer. When cooled, plastics become stiff. This also makes them more brittle. We therefore advise against using products that were not specifically designed for freezing in the freezer.

All plastics have a glass transition range. In other words, there is a range in which their properties change from stiff and inflexible, like glass, to partially elastic and flexible. In the case of our plastics, this range is around -10°C. This range can be made even lower by the use of certain additives, and we do this with our freezer boxes. The plastic used for these has been specially developed for the purpose, meaning that even at around -18°C, the material retains its residual flexibility. It therefore does not split, as glass does, when you handle it.

 

Fun fact:

Are frozen goods heavier? If a kilo of feathers, a kilo of water or a kilo of iron are frozen, they do not become heavier. They still weigh 1 kg. What changes is the space they take up. With water, we know that the density changes from 1 kg per litre to about 0.9 kg per litre – otherwise, ice would not swim on top of water. And as a result of its linear thermal expansion coefficient, iron definitely requires less space. In other words, its density increases.

Can Rotho products be used for storing chemicals, such as alkalis or acids?

Products made from polypropylene (PP) are resistant to everyday chemicals. However, caution is required with lids with sealing rings: after the seal has been in contact with chemicals for a longer period of time, brittleness (after exposure to acids) or hydrolysis (after exposure to alkalis) cannot be ruled out.
Safety note: Always label storage boxes containing hazardous substances, so as to not endanger people.

Although PP (polypropylene) is resistant to up to 35% hydrochloric acid, it only offers limited resistance to sodium hypochlorite.  If natrium hypochlorite, sodium hypochlorite or hypochlorite are listed next to the hazard symbol on the packaging, we strongly advise you not to use our boxes. We do not currently use any plastic which demonstrates long-term resistance to hypochlorite.

Products made from styrene-acrylonitrile copolymer (SAN), for instance LOFT boxes, become opaque over time. Why is that?

Certain foodstuffs contain oils or flavourings which can discolour certain materials. In such cases, we recommend storing the food in a glass container from our PAGAMALU range, rather than in a plastic container.

Fennel, for example, contains anethole, among other things. This only occurs in notable concentrations in fennel, aniseed and star anise. This anethole is chemically related to SAN, which is the reason why it can penetrate into the SAN, disturbing the SAN’s highly transparent structure, resulting in discoloured spots. We also recommend using glass storage containers, rather than plastic containers, for the following foodstuffs: seeds, flavoured tea and cinnamon. These foods too also include substances similar to the styrene in the SAN, which leads to the material becoming cloudy and its surfaces roughening.  The majority of citrus-like or peppermint-like flavourings pose no problems for SAN.

After some time, the plastic storage boxes start to smell rancid. Why is that?

When used for storing food containing oils (for example nuts), after a certain time the plastic absorbs the food’s odours. In such cases, we recommend storing the food in a glass container from our PAGAMALU range, rather than in a plastic container.

Polypropylene swells in oils, because the plastic itself absorbs oil. Unsaturated oils are ‘attacked’ by atmospheric oxygen and oxidise. This leads to the typical rancid smell. The oil absorbed by the polypropylene can also be oxidised by atmospheric oxygen, making the entire container smell rancid afterwards.

Can Rotho products be recycled?

Yes, all our products are recyclable. Furthermore, Rotho is committed to sustainability. You can find more information here: https://de.rotho.com/en/sustainability

Our products can in principle be sent to recycling, as they are made from high quality plastic. Some time ago, we began partnerships with some major companies, in order to master the main problem associated with materials recycling. The main problem with materials recycling is the logistics required in order to be able to collect the plastic waste in a manner in which less oil is used for the transport than is contained in the actual product. For a while now, we have therefore been obtaining so-called post-consumer polypropylene. On another production line, we use so-called post-industrial polypropylene for some products. This occurs as the result of processing waste from the plastics industry. So today, more than 25% of our products are made from recycled plastic, and this proportion is continuously increasing. Because Switzerland is a European leader in recycling plastic waste, recycling more than 99% of it, Rotho products that have reached the end of their life can be sorted for disposal at the operations centre.

Are Rotho products that come into contact with foodstuffs made from recycled plastic (post-industrial and post-consumer)?

All products that come into contact with foodstuffs are governed by specific requirements. Therefore, for each type of plastic that comes into contact with foodstuffs, clear information must be provided, stating its composition and how it was produced. Our TRESA lunch boxes are partially produced from recycled materials.

Can all food-safe storage boxes be used for heating food in the microwave?

Our products that are explicitly suitable for microwave use are labelled accordingly on the packaging. When heating food in the microwave, the container itself barely becomes hot – the heat you can feel when touching the container is the heat given off by the heated food. Our microwave containers can therefore be used in microwaves of all power classes.
-> CAUTION! This does not apply to combination devices which, as well as a microwave, also use circulating air or grill functions!
The important thing is always to open the lid or the valve in the lid when heating in the microwave, so that the steam can escape.

Let’s take a short detour into the periodic table of the elements: Water – which consists of hydrogen and oxygen – is a dipole. This is a result of the wildly differing electronegativity, ie how strongly an element attracts another electron, in order to achieve a stable configuration (noble gas state/octet rule). We know that hydrogen gladly emits its electron, whereas oxygen would be pleased to absorb an electron. The result is that the water molecule’s electric charge is powerfully displaced to oxygen, forming a so-called ‘polarised bond’.  
Now let’s take a second short detour into the world of chemistry. Carbon is in the middle of the periodic table, and can therefore barely decide whether it wants to emit or absorb electrons. The result is that bonds between carbon and hydrogen are not polarised bonds.
Polypropylene consists solely of carbon and hydrogen, and Rotho’s microwave boxes are made from polypropylene.
But back to the microwave:
The microwave attacks polarised bonds and attempts to displace the charge. The molecules don’t want that, and so they move backwards and forwards in the microwave’s field. At the same time, the molecules rub against one another, generating frictional heat – just like when you rub your hands together. If I now fill a Rotho box with water, put it in the microwave and switch the microwave on, the water molecules rub against one another, at the same time heating one another. The Rotho box is not heated by the microwave. The heat you can feel on the microwave box is emitted heat, transferred from the heated water to the box. Think of it as being like a saucepan in reverse. The pan is heated on the hob, and its heat is then transferred to the water.
And it is this direct heating of the food that makes the microwave so interesting, as loss of energy during heat transfer (hob to pan, pan to food) is prevented. What’s more, the microwave also directly heats the food’s core, not from outside to inside via diffusion and convection, like a pan does.
If water in one of Rotho’s microwaveable containers is heated in the microwave, the microwaveable container cannot become damaged, no matter how long the water is heated, or even if it completely evaporates.
This use can therefore be described as being absolutely safe.
Because lots of types of food contain water (dough, starch, potatoes, cucumbers, peppers, meat and sausages, milk etc), these can be heated in the microwave. How long these products need to be heated is different for every type and combination. It is therefore only possible to provide tables for pure components. But what use is it to the consumer if he or she has to divide their spring vegetables of peas, carrots, broccoli and cauliflower into their individual components, in order to be able to calculate the time needed for the vegetables’ average temperature to reach their desired eating temperature? It is therefore much better to simply rely on the information on the frozen vegetables’ packaging, as the manufacturer knows the composition.
For more advanced users, the question of heating food that has already been cooked comes into play.  Because the combinations are infinite, it is not possible to state generally applicable times after which the combinations of food have reached a certain temperature. The recommended course of action – and, to the best of my knowledge, this is what is also stated in the microwave’s specification – is to select a short heating time, then occasionally check and heat further until the desired temperature has been reached.
But if you want to go a step further, you must try the products in our Clever range. Thanks to the use of special plastics, we have succeeded in increasing the temperature resistance of the products in this range to 180°C. So, for example, you can heat a pizza on the microwave plate to 180°C without problems. But this also means that you cannot bake the pizza at 250°C.
If we can rule out roasting at more than 180° fat temperature and baking at up to 250°C, then our steamers and egg, rice and pasta cookers can be of assistance.
First, let’s look at the egg cooker, which denaturises and solidifies your boiled egg at between 70°C and 100°C, within just a short period of time. A disadvantage is that you cannot cook your bacon with it at the same time. This can therefore not be seen on the packaging, nor in the preparation guidelines on the flyer included with the product.
Steamers, pasta cookers and rice cookers use water, and therefore do not heat to over 100°C.  
Despite your apprehensions, even the steamer is made from plastic (in this case, transparent).  
From my own experience, I can however say that the details on the flyer enclosed with the rice cooker are a little overoptimistic. The cooking time is considerably longer, especially if you are preparing larger quantities of rice. That said, the risk of scalding is low.
The symbols on the website, as well as those on the products, are not governed by any generally applicable regulations. However, Rotho is currently working with the General Plastics Industry Association on developing such a uniform regulation. To this end, we are in close contact with the Federal Ministry of Health, as well as with the consumer associations. However, up to now, both institutions are having considerable difficulty with our venture. Although they have now recognised the necessity of such standardisation, there is no direct contact person who is properly capable of contributing to discussions on the topic. The initiators are therefore forced to pursue the long and arduous path of trying to convince the individual federal states and relevant ministries (which have different political compositions) and the consumer protection associations, which are organised on a federal basis, and to unite everyone around a compromise acceptable to all.  
Rotho therefore seeks to represent the various aspects clearly, using self-explanatory icons.
We hope that this answers your questions, and we would like to wish you continued pleasure cooking and heating your meals using our Rotho products.
Our quality assurance department has prepared a table, which is attached.

Our products generally refer to heating, rather than actual cooking. The time required to heat to 70°C is therefore stated.
 
V in ml      400     500     600     700     800     900
Microwave power in W     Heating up time in sec
80     945     1181     1417     1653     1889     2125
150     504     630     756     882     1008     1133
300     252     315     378     441     504     567
450     168     210     252     294     336     378
500     151     189     227     264     302     340
600     126     157     189     220     252     283
800     94     118     142     165     189     213

We would also like to inform you that polypropylene’s melting point is 161–162°C. Also of interest is the glass transition temperature of around 110°C, after which changes can occur to the polymer.

Can other Rotho products (such as freezer boxes) also be used in the microwave?

We strongly advise against using freezer containers or standard airtight food storage containers in the microwave, and recommend you use one of our microwaveable containers. When testing for microwave suitability, special temperature tests are carried out on the product’s exterior or handles. Our microwaveable containers have been specially designed for use at high temperatures, as well as for ensuring that heating occurs as evenly as possible. Their design also minimises the risk of burning the hands when removing the hot container from the microwave. Freezer containers and general airtight food storage containers have not been optimised for this type of use. The material used in freezer containers and general airtight storage containers can withstand temperatures of up to 100°C. But depending on the nature of the food being heated (for instance, if it contains a lot of fat or sugar), significantly higher temperatures can temporarily arise in the microwave. Our microwaveable containers also feature air-release valves in the lid, which prevent excessive pressure building up in the container. General airtight food containers and freezer containers have a tightly fitting lid that is not suitable for use in the microwave.

For legal reasons, we cannot provide information on the suitability of our airtight food containers and freezer boxes for microwave use, as the necessary conformity declarations and resulting tests were carried out for use in fridges and freezers and at room temperature. As a result, we only have reliable data on food safety covering use up to room temperature (defrosting).
Warming/heating in the microwave is not covered by these test results.
The airtight food containers and freezer boxes have not been designed for use in a microwave. They do not have an air-release valve, which would prevent excessive pressure building up in the container. This lack of an air valve can mean that, if the pressure is too high, the lid can fly off uncontrollably and the hot contents escape. People could be injured as a result.
Furthermore, microwaveable dishes have to be designed so that users cannot burn/scald themselves in the course of normal use. This is mostly achieved by having an extra-wide edge (microwave plates) or an air-insulated outer container (thermal mugs). Microwaveable containers are also designed so that the food being heated can heat as evenly as possible, whereas our freezer and airtight food containers are mostly rectangular, in order to make the best use of space in the fridge or freezer. Although you could assume that it would be possible to heat WATERY products in a freezer container in the microwave (up to 100°C), we strongly advise you not to do so. Besides, in such cases we do not accept any liability whatsoever.
In the microwave, products containing fat (for example chilli con carne or goulash soup) can quickly achieve temperatures considerably over 100°C, which causes the sides of the container to melt. Although this does not pose a health risk, it does not look nice.

Therefore, to use microwaveable dishes safely, please see the following table, which shows heating times for different power levels.

V in ml      400     500     600     700     800     900
Microwave power in W     Heating up time in sec
80     945     1181     1417     1653     1889     2125
150     504     630     756     882     1008     1133
300     252     315     378     441     504     567
450     168     210     252     294     336     378
500     151     189     227     264     302     340
600     126     157     189     220     252     283
800     94     118     142     165     189     213

Longer heating times can lead to the food having increased temperatures. This can mean that intensely cooking liquids can spray high-temperature drops of fat onto the container walls, resulting in rough surfaces where the plastic’s melting point has been exceeded. In the event of improper, uncontrolled use, temperatures can be achieved in the microwaved food which go far beyond the plastic’s melting point, which then lead to permanent changes in the container’s shape.
Because the advantage of using a microwave is to quickly heat readymade meals, we recommend keeping usage times short, in order to prevent energy losses. The table above provides you with useful reference points for this.

What are the load capacities of the ALBULA boxes?

The following values:
6 litre ALBULA: 10 kg maximum load
25 litre ALBULA: 40 kg maximum load
40 litre ALBULA: 40 kg maximum load

Why don’t plastic storage boxes dry properly in the dishwasher?

Drying is a part of the dishwasher programme that wastes a lot of energy. Modern dishwashers are therefore designed to meet the ideal energy efficiency class A++. As a result, the programmes are designed so that drying times are as short as possible. But because plastic surfaces are water-repellant, comparably large drops occur during the washing process. This means the heat needs longer to penetrate into the core of the water drop, as it is protected by lots of surrounding material. This can only be achieved by a longer drying time. Furthermore, after being washed in a dishwasher, porcelain or glass containers have higher residual heat, which accelerates the drying process.

Why isn’t fat removed from plastic storage boxes after washing them using washing up liquid?

By nature of their chemical composition, plastic kitchen products tend to be made from materials which attract fats. As a result, water finds it extremely difficult to penetrate between the fat and the plastic. The fat does not become detached, and therefore does not stabilise in the water. But if the products are however washed in the dishwasher, fat is removed as a result of the more powerful mechanical cleaning.

What is the filter in the FRESH Dynamic Box made from?

The filter in the FRESH Dynamic Box is chiefly made from thermally activated activated carbon.

Do Rotho products increase the fire load? Are they flammable?

Our products are mostly made from flammable polypropylene. They therefore increase the fire load anywhere where they are used.

For example, we are working on waste bins which extinguish by themselves in the event of fire. As part of this work, we have made the following observations. The waste bins we tested – by starting a fire in them – extinguished the fires when the lid was closed and the oxygen supply therefore cut off. But a smouldering fire – where the bin melts – is still possible.

Are Rotho products resistant to commercially available disinfectants?

Our products that are made from PP (polypropylene) are resistant to normal alcohol-based (ethanol and propanol) household disinfectants. Even rubbing them with Javelle water will not cause lasting damage.

Is food in Rotho storage boxes protected against pests?

No storage container can guarantee unlimited protection against pests. The insects’ webs are mostly already on the food packaging in the supermarket. These are often so small that they are not noticeable to the naked eye, and are therefore often unwittingly added to the storage containers along with the food.

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